Privacy Policy

1. Introduction

Mendwell ("we", "us", "our") is a family communication facilitation service based at 203 Charoen Krung Road, Si Phraya, Bang Rak, Bangkok 10500, Thailand. We are committed to handling personal data with care and transparency. This policy explains what personal data we collect through our website and facilitation services, why we collect it, how we use it, and what rights you have.

This policy applies to personal data collected via the mendwelli.biz website, through our contact form, and in the course of delivering facilitation services. For data collected within facilitation sessions, separate confidentiality agreements govern that information.

For questions about this policy, contact us at [email protected].

2. What personal data we collect

When you use our website or engage our services, we may collect the following categories of personal data:

• Contact details: name, email address, phone number — provided when you complete our website contact form or reach out directly
• Enquiry content: the message you send via the contact form, describing your situation or request
• Technical data: IP address, browser type, pages visited, and session duration — collected automatically via cookies and analytics tools when you browse the website
• Communication records: records of email correspondence between you and Mendwell

We do not collect payment card details through the website. Payment is handled offline via bank transfer or through a secure third-party payment processor.

Personal data discussed or disclosed within facilitation sessions is governed by separate written confidentiality agreements, not this policy.

3. How and why we use your data

We use personal data for the following purposes:

• To respond to enquiries: When you contact us via the website form or email, we use your name, email, and message content to respond appropriately. Legal basis: legitimate interest and pre-contractual steps.
• To deliver facilitation services: Where you become a client, we use your contact details to schedule sessions, send written summaries, and maintain the client relationship. Legal basis: performance of a contract.
• Website analytics: We use analytics cookies to understand how the website is used and improve it. Legal basis: consent (via cookie preferences).
• Legal compliance: We may process and retain data where required by Thai law or applicable regulations.

We do not use personal data for automated decision-making or profiling. We do not sell personal data to third parties.

4. Data retention

We retain personal data only as long as necessary for the purpose it was collected:

• Enquiry records: up to 12 months from the date of enquiry if no service was engaged
• Client records (including session summaries and correspondence): for the duration of the client relationship plus 3 years thereafter
• Website analytics data: aggregated and anonymised after 26 months

You may request earlier deletion — see Section 7 for your rights.

5. Data sharing and third parties

We share personal data only where necessary:

• Email service providers: We use a third-party email service to send and receive correspondence. Email data is processed according to that provider's data processing terms.
• Website analytics providers: Aggregated, anonymised usage data is processed by analytics software. No personally identifying data is shared with analytics providers.
• Legal authorities: We may disclose data if required to do so by a court order or applicable Thai law.

We do not share client information with marketing companies, data brokers, or any other commercial third parties.

6. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include:

• HTTPS encryption on all website pages
• Access controls limiting who within Mendwell can access client data
• Secure storage of written session records
• Regular review of our data handling practices

If we become aware of a data breach affecting your personal data, we will notify you and, where required, the relevant supervisory authority, within a reasonable timeframe.

7. Your rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable principles, you have the following rights in respect of personal data we hold about you:

• Right of access: to request a copy of personal data we hold about you
• Right to rectification: to ask us to correct inaccurate or incomplete data
• Right to erasure: to ask us to delete your data in certain circumstances
• Right to restrict processing: to ask us to limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Cookies

Our website uses cookies to function and to understand how it is used. Essential cookies are required for the site to operate. Optional analytics and preference cookies are used only with your consent, which you can manage via the cookie preference panel when you first visit the site or by visiting our Cookie Policy page.

9. External links

Our website may contain links to external sites. Mendwell is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit via a link from ours.

10. Children's privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18 through the website contact form. If you believe we have inadvertently collected such data, contact us at [email protected] and we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be communicated via a notice on the website homepage. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact

For any questions about this policy or to exercise your data rights:

• Email: [email protected]
• Address: Mendwell, 203 Charoen Krung Road, Si Phraya, Bang Rak, Bangkok 10500, Thailand